Your privacy matters to us. Learn how we collect, use, and protect your information.
When you use our services or contact us through our website, we may collect personal information such as your name, phone number, email address, home address, and medical transport requirements. This information is collected solely to provide you with non-emergency medical transportation services.
We use the information we collect to schedule and provide medical transportation services, communicate with you about your transport, process billing and insurance claims, improve our services, and comply with legal and regulatory requirements including HIPAA.
As a healthcare transportation provider, Carolina First EMS complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your protected health information (PHI) and only share it as permitted or required by law.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected] or call (803) 900-3317.
Last updated: April 2026