Who we are
Welcome to the Carolina First EMS website (the “Site”). Carolina First EMS (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services, including text message (SMS) communications.
By accessing our Site or using any of our services, you agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services
Information We Collect
We may collect several types of information from and about users of our Site, including:
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your interaction with our Site. You can manage cookies through your browser settings.
Personal Information: Such as your name, email address, phone number, mailing address, and any other information you voluntarily submit to us (for example, when completing online forms or signing up for text messages).
Automatically Collected Information: When you visit the Site, we may automatically collect information about your device, browsing actions, and Site usage patterns. This may include your IP address, browser type, operating system, the pages you view, access times, and referring website addresses.
How We Use Your Information
We may use the information we collect in various ways, including:
For Legal and Compliance Purposes: Where required by law or where we believe it is necessary to protect our rights, interests, or the property and safety of others.
To Provide and Maintain Our Services: We use your information to process and fulfill your requests, respond to inquiries, and provide you with the services you request from us (e.g., scheduling, customer support).
To Communicate With You: We may use your information to contact you regarding updates, changes to our services, administrative communications, or marketing and promotional materials we think may be of interest to you. This includes SMS communications if you have opted in.
To Improve Our Services and Site: We may use the information to understand our users’ needs and interests, personalize your user experience, and analyze and improve the content and features of our Site.
If you request a password reset, your IP address will be included in the reset email.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
SMS (Text Message) Communications
Opting In
- By providing your mobile telephone number and opting in (e.g., checking a box on a web form, sending a keyword via text, or otherwise indicating your consent), you agree to receive text messages from or on behalf of Carolina First EMS regarding service updates, scheduling notifications, important alerts, and promotional offers.
- Message and Data Rates: Message and data rates may apply depending on your mobile phone service plan.
- Frequency of Messages: The number of text messages we send may vary. For example, you may receive appointment reminders, service updates, or promotional offers periodically.
- Opting Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive or by contacting us at ContactInformationContact InformationContactInformation. We will remove you from our SMS marketing list as soon as is reasonably practicable.
- Help or Support: To get help, reply HELP to any text message or contact ContactInformationContact InformationContactInformation.
Your consent to receive text messages is not required as a condition of purchasing any goods or services. By opting in, you acknowledge that you are the owner or authorized user of the mobile phone number you provide and are authorized to incur any charges that may result from receiving text messages.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your personal information with third-party vendors, contractors, or agents who perform services on our behalf, such as payment processing, marketing, SMS delivery, data analysis, email delivery, hosting services, or customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms & Conditions.
- Business Transactions: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
- No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By reaching us by SMS, you agree to receive recurring messages from Carolina First EMS. Message and data rates may apply. Message frequency depends on your interactions and preferences. You can reply STOP to opt-out of future messages or HELP for more information
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
